Before you pay
You see the cover and the first illustrated pages free, plus the full story. If it is not right, don't buy it. Nothing is charged until you choose a book.
After you pay
You can still fix any page free: repaint it, describe changes, change the words, or use your own picture. Your PDF and print files update automatically. Most concerns are solved this way within minutes.
Digital books
Because a digital book is delivered immediately and made only for you, it is not returnable once downloaded. If we are unable to produce a book you are happy with after reasonable fixes, contact us within 7 days of purchase and we will refund you in full.
Printed books
- Before it goes to print: you can cancel for a full refund at any time until our quality check approves it for printing. You will still keep the digital copy.
- Once it is at the printer: personalised goods are made to your specification and cannot be cancelled or returned for change of mind. This is consistent with section 20 of the Consumer Protection Act.
- Faulty, damaged or misprinted: send a photo within 7 days of delivery. We will reprint and redeliver at no cost, or refund you if you prefer. Your rights under the Consumer Protection Act are not affected.
How refunds are paid
Refunds go back to the card you paid with, within 5 to 10 working days of approval. We will email you a credit note.
How to ask
Email hello@herotales.co.za with your order number (it is on your invoice email) and, for printed books, a photo of the problem.